POLICIES

Warranty Information

All products sold by PTD carry a manufacturer warranty. If you feel you have a defective product, please refer to the warranty information packaged with your product. You may contact us by email if you require assistance.

PTD does not express or imply any warranty. All Warranties are the responsibility of the manufacturer. PTD expressly disclaims liability for any injury, loss, or damage of any kind arising from the use or inability to use any item we sell. Our only obligation is to replace an item that is delivered defective and this obligation is limited.

General Information

PTD may make improvements and/or changes in products, programs and pricing in this publication at any time. PTD shall not be held liable for clerical, graphical, typographical and printing errors. We take pride in our site, errors do sometimes occur and for that we apologize.

PTD is willing to do business with anyone who needs pool supplies. We do reserve the right to refuse sales to anyone and refuse sales that are the result of a clerical error or error in quote. Possession of web site material or literature from PTD does not constitute the right to purchase product from PTD.

Product Pricing

Prices are subject to change without notice.

Special Orders

Special orders must be in writing and include the manufactures name and part number. All special order sales are final and cannot be returned. Allow up to four weeks to receive order.

International Orders

Orders outside of the US and Canada are subject to a $50.00 minimum order. We will check with you by email regarding the shipping cost prior to shipment.

Orders within the Continental US

All domestic orders will be shipped UPS ground unless otherwise specified. Most orders are generally shipped within 24 hours. You can expect to receive your order in 7-10 business days depending on your location.

Merchandise Returns

Return of non-defective merchandise is permitted within 10 days of buyers receipt of merchandise. Please contact PTD by E-mail to receive a Return Goods Authorization (RGA) number prior to returning goods. Returned merchandise must be in the original box and in resellable condition. The buyer is responsible for all shipping costs unless we shipped the wrong product. PTD reserves the right to charge a 15% restocking fee at our discretion. Your account will be credited the full amount of the returned item less any applicable charges.

Customer Information

All customer information provided to PTD for the purpose of ordering and correspondence is held in the strictest confidence and will not be released to any other party.

 

PRIVACY & SECURITY

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• PTD is a PRIVATE SITE. This means that any information you give us about yourself is not sold, redirected.
• PTD is a SECURE SITE. This means that we have a secure socket layer applied in our credit card transactions. Your personal data is never compromised at any step in the process.
• Information provided for purchase is encrypted to prevent unauthorized and fraudulent use.
• THIS SECURITY IS GUARANTEED. If fraudulent charges are made to your credit card as a result of doing business with PTD , we will pay the $50 which most credit card companies leave you accountable for.